Privacy Policy

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🔒 Privacy Statement

Metro Utility

Privacy Statement

Metro Utility is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Statement explains how we collect, use, and protect your information when you interact with us, including when you book an Energy Health Check™ or contact us through our website.

Who We Are

Metro Utility is a UK-based business utilities and energy risk management company.

Company name: Metro Utility

Website: www.metro-utility.co.uk

Contact email: info@metro-utility.co.uk

What Information We Collect

We may collect the following information:

• Your name
• Business name
• Email address
• Telephone number
• Information relating to your business energy contracts or usage
• Any additional information you choose to provide

We only collect information that is relevant to providing our services.

How We Use Your Information

We use your information to:

• Arrange and carry out an Energy Health Check™
• Contact you regarding your enquiry or booking
• Review your current energy position
• Provide advice or recommendations where appropriate
• Meet legal or regulatory obligations

We do not sell your data to third parties.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Consent – when you submit a form or contact us
• Legitimate interest – to provide and improve our services
• Legal obligation – where required by law

How We Store and Protect Your Data

Your data is stored securely using trusted platforms, including website forms and email systems.

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

Sharing Your Information

We may share your information only where necessary, such as with:

• Energy suppliers (where relevant to your enquiry)
• Trusted service providers who support our operations

All third parties are required to handle your data securely and in line with data protection laws.

How Long We Keep Your Data

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for
• Meet legal, regulatory, or contractual requirements

You may request deletion of your data at any time.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to or restrict processing

To exercise your rights, contact us at info@metro-utility.co.uk.

Cookies

Our website may use cookies to improve functionality and user experience.

You can control or disable cookies through your browser settings.

Changes to This Statement

We may update this Privacy Statement from time to time to reflect changes in law or our services.

The most recent version will always be available on our website.

Contact Us

If you have any questions about this Privacy Statement or how your data is handled, please contact:

Metro Utility

Email: info@metro-utility.co.uk