About METRO UTILITY
Metro Utility Ltd is a UK-registered company and a member of the Energy Ombudsman scheme, providing access to independent dispute resolution where required.
Complaints Procedure
Our Commitment
Metro Utility is committed to providing a high standard of service at all times.
We aim to handle all matters fairly, transparently, and professionally.
However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly.
How to Raise a Complaint
Email: info@metro-utility.co.uk
Telephone: 0800 97 05 123
Please provide:
- Your business name
- A brief description of the issue
- Any relevant reference or contract details
This will help us investigate your complaint efficiently.
How to Raise a Complaint
Our Complaints Process
Once a complaint is received:
- We will acknowledge your complaint promptly
- We will investigate the matter fairly and thoroughly
- We will aim to resolve the issue as quickly as possible
- We will keep you informed throughout the process
Our goal is to reach a resolution that is clear, reasonable, and fair.
If We Are Unable to Resolve the Complaint
If we are unable to resolve your complaint to your satisfaction, you may be eligible to refer the matter to an independent Alternative Dispute Resolution (ADR) provider.
Metro Utility is a member of the Energy Ombudsman scheme, which provides a free and independent dispute resolution service.
Energy Ombudsman Membership Number: C35METR01
Contacting the Energy Ombudsman
The Energy Ombudsman can be contacted via their official website.
They will review the matter independently and make a decision where appropriate.
Company Details
Metro Utility Ltd
Company registered in England and Wales
Company Number: 14928845
Changes to This Procedure
We may update this Complaints Procedure from time to time to reflect changes in legislation or our services.
The most current version will always be available on our website..
Copyright © 2025 METRO UTILITY - All Rights Reserved.
© Metro Utility Ltd
Company registered in England and Wales.
Company Number: 14928845
Metro Utility is a member of the Energy Ombudsman scheme.
Membership Number: C35METR01