Privacy Policy

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Metro Utility

Metro Utility is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Statement explains how we collect, use, and protect your information when you interact with us, including when you book an Energy Health Check™ or contact us through our website.

Metro Utility is a UK-based business utilities and energy risk management company.

Company name: Metro Utility
Website: www.metro-utility.co.uk
Contact email: info@metro-utility.co.uk

We may collect the following information:

• Your name
   
• Business name
   
• Email address
   
• Telephone number
   
• Information relating to your business energy contracts or usage
   
• Any additional information you choose to provide
   

We only collect information that is relevant to providing our services.

We use your information to:

• Arrange and carry out an Energy Health Check™
   
• Contact you regarding your enquiry or booking
   
• Review your current energy position
   
• Provide advice or recommendations where appropriate
   
• Meet legal or regulatory obligations
   

We do not sell your data to third parties.

We process your personal data under the following lawful bases:

• Consent – when you submit a form or contact us
   
• Legitimate interest – to provide and improve our services
   
• Legal obligation – where required by law
   

Your data is stored securely using trusted platforms, including website forms and email systems.

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

We may share your information only where necessary, such as with:

• Energy suppliers (where relevant to your enquiry)
   
• Trusted service providers who support our operations
   

All third parties are required to handle your data securely and in line with data protection laws.

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for
   
• Meet legal, regulatory, or contractual requirements
   

You may request deletion of your data at any time.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data
   
• Withdraw consent at any time
   
• Object to or restrict processing
   

To exercise your rights, contact us at info@metro-utility.co.uk.

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We may update this Privacy Statement from time to time to reflect changes in law or our services.
The most recent version will always be available on our website.

If you have any questions about this Privacy Statement or how your data is handled, please contact:

Metro Utility
Email: info@metro-utility.co.uk